Integrated Operations Supervisor

Basic Function(s): Integrated Operation Management / Broadcast Traffic Specialist

Operations Management:

  • Manages internal job tracker for all project campaign workflows
  • Identifies opportunities for improving effectiveness/efficiencies and pro-actively implements workflow and process changes as needed
  • Support CEO and Sr. Group Account Director on scope: monthly/quarterly reporting, hours maintenance
  • Maintains working relationships with all departments within agency & various vendors
  • Supports Brand Leadership with gaining understanding, if any, new operational client tools
  • Collaborates with Brand Leadership on weekly status report & daily hot sheets of all production jobs in progress
  • Facilitate talent estimate requests, ensuring accuracy of estimates for client approval
  • Request ad hoc purchase orders for Brand Leadership, as needed (non-production related)
  • Review and approves financial invoices for Traffic submissions
  • Lead/assist in development of ad-hoc reports as needed

Broadcast & Digital Traffic: Job Responsibilities:

  • Compile and maintain updated media plan information across multiple buys, markets and mediums
  • Ensure accurate and timely delivery of broadcast traffic instructions, spot rotations and creative assets to appropriate partners (media team, stations, dub house)
  • Manage media station list, trafficking documents and reports (daily, weekly, monthly, ad-hoc)
  • Assign & maintain accurate list of all ad identification numbers, as determined based on buy format
  • Performs final check of traffic logs for correct advertising, rotation & placement
  • Assist Brand Leadership with digital/social trafficking to our media partner(s)
  • Supports Talent Manager to ensure all new creative is estimated correctly per AT&T media buys

Skill/Knowledge Requirements

  • Leader / Motivator / Mediator / Team player who encourages collaboration at all levels
  • Proven ability to effectively prioritize and manage high-volume of work
  • Exemplary organizational and follow-up skills
  • Good interpersonal skills needed for extensive internal and external phone contact
  • Ability to work under pressure
  • Understanding of agency project workflow/production and associated cost and timing implications
  • Knowledge of the broadcast traffic process and requirements for National & Local advertising
  • Ability to identify issues quickly and bring actionable solutions; good problem solver
  • Working knowledge of Microsoft Office Software, including Excel, Powerpoint and Word

Job Specs

  • Minimum 5 + years experience as project manager &/or broadcast traffic specialist at agency or within network/station traffic department
  • Education: undergraduate degree preferred
  • Language proficiency in both English & Spanish preferred

Immediate Supervisor: Account Director(s) / Sr. Group Account Director



Account Executive

About Dieste 

Dieste, Inc. is a Dallas, Los Angeles and New York-based company that pioneers the future of how brands and cultures connect. We Connect Brands & Cultures by following our North Star: fusing data, insights, creative, and technology to propel our Clients’ brands and businesses forward. 

Dieste has won multiple Cannes Lions for their work and has been named numerous times to Ad Age’s “A-list,” “Agency to Watch” and “Multicultural Agency of the Year.” 

Account Executive at Dieste

Key activity: Day-to-day execution of a program and/or a project: on strategy, on time and within budget 

You are: 

An excellent communicator: You can clearly share your thoughts both within the agency and with clients, vendors and partner agencies. You know how to get your point across. 

Resourceful: You can creatively manage internal resources in order to make things happen. You don’t stop at the first no. 

Reliable: Your team knows that the can count on you to complete the tasks assigned to you in a timely manner. 

Responsible: You are accountable for the work that is assigned to you. 

Flexible: You understand that a constantly changing market environment calls for an ability to react quickly and change gears as needed. 

Able to prioritize and manage your time: You can manage the different tasks that come your way and ask the right questions in order to prioritize them and successfully complete all work. 

Organized: You have exemplary organizational skills and pay close attention to detail. 

Familiar with agency process: You understand Dieste internal processes and follow them closely. 

A team player: You are motivated and collaborate with your team members toward the common goal of creating the best work possible within budget and timing provided. 

Curious: You always seek new information about your client’s business category as well as trends in the industry 

You know how to: 

  • Coordinate and manage workflow through all agency teams 
  • Develop, manage project timelines and follow up 
  • Write conference reports on client calls and meetings 
  • Initiate projects through the right channels and following Dieste processes 
  • Interpret client needs into actionable internal direction 
  • Develop and maintain client communications at appropriate levels 
  • Help in coordinating of client meetings and preparations of presentations 
  • Keep job history organized and easy and ready to access 
  • Assist team in account billing as needed 
  • Prepare competitive reports 
  • Collaborate in the creative brief process and participate in a creative briefing 
  • Facilitate the creative process with all the information that might be helpful for the team 
  • Interpret creative work and provide feedback to the creative team in a constructive way, always guided by the brand strategy 
  • Present work to clients in a compelling way, including strategic rationale 
  • Provide support in the preparation of interception plans 
  • Create estimates and review invoices to ensure accuracy 
  • Manage quality control in all projects 

Your performance is measured by: 

  • Proven ability to deal with clients and internal teams 
  • Shown ability to prioritize and manage your own time, meet deadlines with quality work 
  • Demonstrated clear communication skills to write and verbally express your POV both internally and externally 
  • Growth of your accounts 
  • Creative ideas in which you participate 
  • Client and team’s feedback 

Additional information 


  • Late Entry to Mid-Level 


  • Multicultural Marketing and Advertising 

Employment type 

  • Full-time with full benefits