Account Supervisor

Dieste is seeking a collaborative, enthusiastic problem-solver to join the Dallas Brand Leadership team as an Account Supervisor.  In this role, you will be a key player in day-to-day project leadership – ensuring flawless delivery at every stage, mentoring junior staff, maintaining relationships with partner agencies and client contacts. 

KEY RESPONSIBILITIES

Manage day-to-day account operations

• Able to work effectively without undue oversight, resolving routine problems independently
• Work with internal teams to identify optimization opportunities and implement new processes to address
• Establish realistic plans and work schedules; understand production requirements & costs/time factors associated with all mediums; Coordinate cross-functional planning efforts
• Maintain accountability for quality control across team – timing, accuracy, tracking & completion

Serves as the point person for client & partner agency communication across all internal groups

• Work with client to align on direction/deliverables for new assignments
• Evaluate all work against direction/ feedback to ensure client expectations are met
• Understand the “why” behind client feedback and apply understanding to project challenges
• Maintain a positive and collaborative working relationship with partner agencies. 

Coach and mentor AEs

• Direct & motivate team on assigned responsibilities; Provide hands-on training to ensure performance & growth
• Help team understand client nuances & identify opportunities to enhance work styles and add value at every step

REQUIREMENTS

• 5+ years account experience in a creative advertising agency
• Strong background in all aspects of project development/production including digital, social, TV, radio & print
• Highly flexible with “can-do” attitude; Able to respond resourcefully & constructively to new demands, priorities, challenges or obstacles
• Ability to manage multiple tasks & maintain sense of urgency and commitment to quality
• Proven experience on fast-paced accounts, working with partner agencies, internal teams and clients 
• Proficiency in MS Office
• Organized, detail-oriented, analytical, persuasive, inspirational, well-developed interpersonal skills
• Extraordinary written and verbal communication skills; Clear, concise business writer

FULL-TIME, Hybrid work schedule (3 days in office, 2 days remote)

#LI-Hybrid

Technical Copywriter – Dieste Health

ABOUT DIESTE HEALTH

Our mission is Health Equity.

While an advertising agency cannot achieve this mission on its own, we can do our part. Like our parent agency, Dieste, we Connect Brands & Cultures by following our North Star: fusing data, insights, creative, and technology to propel our Clients’ brands and businesses forward. What sets us apart is our Cultural Intelligence platform – a proprietary set of processes and tools that enable us to deliver work deeply informed by data, culture, and consumer behavior.

In health care specifically, this means understanding the barriers that create health disparities within communities of color, working to close knowledge gaps that improve health literacy and assisting our clients by creating culturally relevant messaging that overcomes these barriers and gaps.  And, importantly, we are experts in getting this messaging to market in a heavily regulated industry.

JOB SPECS

Education: Undergraduate degree preferred

Experience: 3-5 years experience; bilingual with comprehensive understanding of multicultural (Hispanic/Black/AA) marketing

STRATEGY / IDEA GENERATION / COMMUNICATION DEVELOPMENT

• Passionate about bringing creative solutions forward, but always respecting and understanding the strict/highly regulated language guidance of the health, wellness and pharma sector
• Think conceptually, and executionally to find the best creative solutions per project
• Participate in concept development sessions
• Write distinctive copy as required, with close attention to strategic accuracy 
• Maintain a working relationship with art director to ensure mutual integrity of the idea
• Share copy and layout in clean form with creative supervisor to gain input on strategy adherence, articulation of key message & connection with the target
• Ensure enough time is planned for English translation(s) of Spanish copy/concept; as the translation must be able to capture the essence of the original copy, script, etc. 
• Present concept ideas, story lines, radio scripts, etc. internally to extended teams; discuss options and obtain feedback
• Ensure the manuscripts meet all the requirements to be successfully submitted through the clients and PRT
• Ensure all copy is timed and measured to fit within the specified medium
• Constantly work to improve the quality of conception development and copy

CREATIVE MANAGEMENT

• Attends internal briefing sessions. Retrieves work orders from creative supervisor for assigned projects
• Along with AD partner, obtains necessary background information required to accomplish assigned projects
• Attends product orientations, brands reviews on assigned accounts to stay abreast of brand equity, competitive claims, category conventions, etc.
• Deliver layouts to the creative supervisor
• Assist creative supervisor in presenting concepts, copy and visuals to clients when necessary
• Advise creative supervisor, well in advance, of any planned deviation from job order input and time schedules
• Maintain and update files on server
• Ensures agency procedures are followed  
• Firmly uphold and upgrade the agency’s creative standards in a spirit of cooperation with agency associates

PRODUCTION

• Assist art director and production personnel in the production of printed materials. This includes rewriting or re-paragraphing copy for photographic sessions to ensure creative excellence and accuracy
• Proofread the type, mechanicals, and proofs
• Participate with the art director and the broadcast producer in the production of broadcast materials. This includes participation in pre-production meetings; rewriting copy for ease of delivery or time restrictions; also, when circumstances require or economics permit – attending editing sessions, recording sessions, music recordings and mixing sessions.  Attend final screenings to ensure quality and accuracy of finished product
• Adheres to timeline/production schedule on assigned account

SKILL / KNOWLEDGE REQUIREMENTS

• Ability to communicate well in English and Spanish, express ideas, perspective
• Ability to present in Spanish & English
• Some healthcare/pharma experience preferred
• Ability to understand that health, wellness, and pharma writing must meet the sector regulations while meeting creative needs and ideals
• Understands the advertising industry
• Familiar with production requirements including time factors associated with print & broadcast and cost implications 
• Good listener
• Observant in multicultural marketplace; understand how to make connections with targeted consumers/patients
• Resourceful; able to problem solve effectively
• Familiar with Hispanic targeted media, understanding strengths/weaknesses of each medium
• Team player: able to resolve in a calm & controlled manner conflicts/differences that arise
• Good organizational skills; attention to detail
• Understands basic production processes associated with print & broadcast
• Good communicator with error-free written skills
• Ability to prioritize tasks and manage time
• Basic copywriting skills
• Collaborates well with art directors & creative supervisors
• Computer programs (Microsoft Word, Keynote, Power Point)

This is a full-time position located in New York. This is a hybrid (3 days in office) position.

SALARY RANGE

• 85k-115k

#LI-AG1 #LI-Hybrid

Talent and Culture Director

The Talent & Culture Director is responsible for serving as a partner to the leadership and management teams within the various practice/departments by providing recruiting and retention strategies and maintaining a positive team environment and agency culture. In this role, the Talent & Culture Director is charged with the administration of reward/recognition programs, partnering with practice/department leads in assessing and developing agency talent and identifying, recruiting, and securing external talent to fulfill staffing needs.

Qualifications/Education

• Bachelor’s degree in Human Resources, Business Management or other relevant field required
• Advanced degree beneficial (MBA, HRM)
• Bilingual (English/Spanish)

Experience

• 5+ years human resources experience
• Experience as HR Generalist and/or Full-cycle Recruiting

• Two (2) years of prior management or supervisory experience preferred
• Knowledge and experience working within the advertising and marketing services industry

License/Certifications

• PHR or SHRM beneficial

Software

• Proficiency in the use of Microsoft Office applications and database systems
• Proficiency in the use of LinkedIn Recruiter

Other Knowledge, Skills & Abilities

• Excellent analytical skills
• Excellent communication skills and ability to foster and maintain relationships with professionals at all levels within the organization
• Ability to act as a strategic partner to discipline/department/practice leadership and management teams
• Ability to assess situations and professionals to effectively resolve employee relations/morale matters in a timely and composed manner
• Strong project and time management skills and sense of “ownership” for project assignments and staffing responsibilities
• Knowledge of federal and state personnel laws and their appropriate use
• Excellent written communication skills
• Ability to maintain a high level of confidentiality and professionalism in all matters
• Ability to deliver presentations and facilitate meetings/training sessions
• Ability to work well with a team as well as independently

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status.

What You’ll Do: The Talent and Culture Director is a highly visible hands-on position driving people-centered functional excellence and process improvement. This role is critical in the management of our talent initiatives including retention, acquisition, development, leadership and coaching, culture, employee relations, compensation benchmarking and compliance.

• Foster a high-performance culture with emphasis on quality, continuous improvement, development, loyalty
• Focus on talent acquisition, 40-50% of this role requires full cycle recruitment with professionalism and success
• Work closely with managers on plans of action designed to help the hiring and talent development needs
• Put action plans in place for retention and support of the company’s goals

What You’ll Bring: Reporting directly to the agency Founder and Chairman, the Talent and Culture Manager/Director will bring deep expertise in talent development, retention and acquisition strategies and tactics.

• Proven strength in recruitment, onboarding, off boarding, and termination
• Success in creating and driving effective employee relations, development, and retention programs
• Experience with rapid and complex changing work environment
• Well-developed analytical and impeccable inter-personal skills
• Unquestionably high ethical standards and attention to reputational and compliance risks
• Ability to prioritize tasks in real time and exercise judgment in high-paced, high-stakes environment
• Clear and organized communications skills (written and verbal)
• Display and operate in a way that never compromises ethics and integrity, proactive in all dealings

This is a full-time position located in Dallas, TX. This is a hybrid (3 days in office) position.